Common Questions:

Why Fairfax Electronics?
How do I place an order?
How do I Pay for my order?
What is the Coupon Code Feature?
How do you protect my Privacy?
What is your Shipping and Handling Policy?
What is your Return Policy?
If I want to leave any Feedback / Comments, what do I do?

Ordering Information:

Placing an Order:

We do our best to make your online experience as easy and straightforward as possible. Just click on the Categories section to the left, or on the selections located on the top navigation bar. Once you found the product you are looking for, click on the option selections (when applicable) and click the “Add to Cart” button to add the item to your shopping cart.

Payment Methods:

By Phone
Call our toll free number (800) 447-0387 and a sales representative will be happy to take your order.

VISA, MasterCard, AMEX, and Discover Card VisaMasterCardAmerican ExpressDiscover Card
You can pay directly online with our 128-Bit SSL secured online merchant account. Our AVS (Address Verification System) prevents credit card fraud. AVS protects your transactions by comparing the your mailing address to the billing address on your credit card account. When paying directly with VISA or MasterCard, make sure that your mailing address matches the billing address on your credit card. If the addresses do not match, the transaction will not be processed, and you will get an error message.

Select “Direct Credit Card Entry” under the Payment Method Menu, and click the “Order Now” button.

Paypal Paypal
You can avail of Paypal’s services to pay for your order if you have a Paypal account. Just select “Paypal” under the Payment Method Menu, and click the “Order Now” button.

Paypal Accepts Visa, Mastercard, Discover, American Express and E Checks

Google Checkout
Fairfax Electronics now offer Google Checkout as an additional payment method. We have conveniently placed the Google Checkout button below our standard checkout button to speed up your ordering process if you decide to select this method. From the Shopping Cart basket, click on the Google Checkout Button.

Credit Card via Fax
To place an order via fax, Select “Credit via Fax” and click the “Order Now” button. Print out the page and fax it to us at (323) 734-2464. We will reply back through e-mail or phone in the next 24 hours to let you know that your order is processed.

Postal Money Order by Mail
We only accept Postal Money Orders at this time. Make the postal money order payable to Fairfax Electronics, write down the order number on the money order, and mail it, together with a copy of the order page to:

Fairfax Electronics
4527 West Adams Blvd.
Los Angeles, CA 90016

Purchased product will be shipped upon receipt of Money Order.

If you need further assistance, please call us toll free (800) 447-0387

Credit Card Verification Number:

We collect your credit card verification number (CVN, or CVC, or CVV) to protect you and us against fraudulent charges on your credit card. If your card number were to be stolen, the person who stole the number would not be able to complete the transaction because they would not have the verification number. This number along with your card’s billing address, number and expiration date makes it pretty unlikely a thief can use your card for fraudulent use.

Here is where you can find it on your Credit Card:

Visa and Master Card
CCV Number Location
American Express
CCV Number Location for Amex

The CVN doesn’t tell us anything about you, it’s only purpose is an additional level of security, in the event of a fraudulent charge, to protect you.

Security & Privacy:

All online orders are encrypted and secure. We use 128-bit SSL (Secure Sockets Layer) encryption technology to ensure that your personal information is safe and secure. We guarantee that we will never share your personal information, including your e-mail address with anyone. View our privacy policy.

For Paypal and Google Checkout, please refer to their respective security and privacy policies for more information.

About Cookies and your Privacy

Fairfax Electronics believes in your privacy and security, and we have seriously taken it into account on the development of our website. We are constantly thinking up ways to make your online experience with us convenient, informative, enjoyable and secure. In order to provide an interactive customer experience, our website uses cookies to track customer activity. Our system does not gather any personal data from you, unless you have provided it to us (through an online order, or filling out our inquiry forms). We guarantee that your user information will never be divulged to any other entity outside of Fairfax Electronics, Inc, nor used in away to compromise your identity.

For Paypal and Google Checkout, please refer to their respective security and privacy policies for more information.

What is a Cookie?

A cookie is a text-only string that gets entered into the memory of your browser. This value of a variable that a website sets. A very small text file placed on your hard drive by a Web Page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. Our shopping cart service primarily use cookies to keep track of items that a customer has placed.

Shipping and Handling:

  • Unless otherwise stated, All orders from stock are usually shipped the same day or the following day (except holidays and weekends). If the order is placed before 9AM PST, we will ship it on the same day. If we receive it after 9AM PST, we will ship it the following day.
  • In the event the item is not in stock, we will contact your through e-mail or phone, and notify you as to when your product will ship. We typically ship not in stock items in 5 to 7 days after purchase (excluding holidays and weekends).
  • We ship via UPS, across the United States only. As of now, we do not process International Orders.
  • UPS shipping includes insurance and delivery confirmation with an adult signature. Orders below $100.00 does not include delivery confirmation with an adult signature.

Note: If you are in the greater Los Angeles area, you can conveniently order online or by phone, and pick your order up here at our store.

Return Policy:

We have a 30 day return policy on products EXCEPT for Transformers, Wires, Cables, Tools, Amplifiers, and Batteries. The product must be returned complete with all original items, manuals, packing materials, and cartons, and in its original new condition. A 20% restocking fee might apply, depending on the reason of the return. Please click here to fill out this form before returning your product, and we will provide you with an RGA (Return Goods Authorization) number. Please write the RGA number on a piece of paper and place it in the packaging box, or have it visibly written on the packaging box (not on the product box), and ship it to:

Fairfax Electronics
4527 West Adams Blvd.
Los Angeles, CA 90016

Product Feedback and Comments:

We would like to hear from you. Contact us electronically, or you can call us at (800) 447-0387.

Coupon Code Feature:

We are now offering Discount Coupons for Selected Products. Contact Us for more information.